This policy explains when and how refunds are issued at Intimate Essentials Shop.
1. Refund Eligibility
- Items may be refunded within the stated return window, provided they are unused and in their original packaging.
- Items that arrive damaged, defective, or incorrect are eligible for a full refund or replacement — please contact us with photos of the item and packaging.
- Certain items may be non-refundable for hygiene or safety reasons where permitted by law.
2. How to Request a Refund
- Contact us at with your order number and the reason for the refund.
- Our support team will review your request and reply with the next steps within the stated response window.
- If a return is required, we will provide return instructions. Please do not send items back without confirmation.
3. Refund Processing
Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank and payment providers may take additional business days to post the refund to your account.
4. Late or Missing Refunds
If you have not received your refund after the stated processing time, please check with your bank or payment provider first. If the refund is still missing, contact us at with your order number.
5. Order Cancellations
Orders can be cancelled for a full refund before they ship. Once an order has shipped, please use the return process described above.
6. Questions
For anything not covered here, see our Terms of Service and Privacy Policy, or email us at .